State Farm® Insurance Agent Rich Lyon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gastón Reboredo
July 14, 2026
5
out of
5
rating by Gastón Reboredo
"Lisa was very kind and helpful!"
We responded:
"Thank you. Lisa is always willing to help and takes the time to truly understand each customer’s individual needs. "
Lilly McNary
June 29, 2026
5
out of
5
rating by Lilly McNary
"I just moved to NC and needed to change over my insurance and they are amazing people very helpful and easy to talk to!"
We responded:
"Thank you, Lilly, Your 5-star review is exactly the performance we strive for and we are grateful for you affirming that. "
Tracy Kiehl
June 26, 2026
5
out of
5
rating by Tracy Kiehl
"My husband and I are building an addition onto our home and were needing a Builder’s Risk Policy. Trent was very knowledgeable, explained everything clearly and made the process very easy. We also had him provide an auto policy quote and we were blown away by the savings they offered compared to Progressive. If you are looking for a great insurance company that goes the extra mile, this is the office to call."
We responded:
"Thank you for your kind review. State Farm offers a number of unique products that are available to meet our needs. We are so pleased to we were able to assist and very happy we were able to save you on your Auto Insurance. "
Detro Fist
June 25, 2026
5
out of
5
rating by Detro Fist
"Excellent service and experience with the staff. Thanks Lisa."
We responded:
"Lisa is a true insurance professional. Thank you for taking the time to highlight her 5-star service. "
Michele Reid
June 12, 2026
5
out of
5
rating by Michele Reid
"I was greatful to meet Ashley ,she's is very professional ,and was very helpful,WTH all my needs ,I wish there were more like her!"
We responded:
"We are grateful that Ashlee was able to address all your insurance needs while providing quality customer service. Thank you for your review!"
Velvet Elvis
June 2, 2026
5
out of
5
rating by Velvet Elvis
"Ashley has always been very professional , helpful and a joy to work with!"
We responded:
"Thank you, Velvet. Professionalism is indeed one of the main goals we have at Rich Lyon State Farm. Understanding your insurance needs and matching them to the appropriate products is our goal. We appreciate you taking time to recognize this commitment to excellence."
Kristina Fickling
May 30, 2026
1
out of
5
rating by Kristina Fickling
"The customer service at this branch has plumeted since it became Rich Lyons. I have been with them for at least 10 years, always had great service, was able to get people on the phone, and in the last 2 years - it has turned to total caca. Why? Because this owner isn't just in Boone.... and im guessing we just don't matter as much here? Door is ALWAYS locked when I go by the office AND nobody answers the phone."
We responded:
"I am sorry your experience has not been 5-star with our office. We do open doors at 9 am or before. During working hours, other than during the Hurricane rebuild they stay unlocked. You and all our customers matter. In fact, I have a home in Deep Gap and am very committed to the area. I would welcome the opportunity to sit down and review your concerns. "
Gene Fields
May 28, 2026
5
out of
5
rating by Gene Fields
"Maia & everyone I've dealt with provided excellent customer service."
We responded:
"Excellent customer service is what we strive for at State Farm daily. Thank you for your 5-star review."
Danielle Gore
May 28, 2026
5
out of
5
rating by Danielle Gore
"Great insurance company! Very helpful and understanding!"
We responded:
"Thank you, Danielle. State Farm is indeed a great company and our local Team loves helping match customers' needs to solutions. "
Ken Frost
May 16, 2026
5
out of
5
rating by Ken Frost
"Ashley Campbell spoke with me and explained exactly what I needed. She was professional and explained to me in simple terms everything. I plan on getting my insurance the way she described. A good agent."
We responded:
"Thank you, Ken. Ashlee and the entire Team strive for 5-star service and we are grateful when a valued customer takes the time to share their experience."
Patti Axel
April 21, 2026
5
out of
5
rating by Patti Axel
"Lisa Millisor was so helpful with our Insurance questions and worked with us to answer them. Great agency to work with!"
We responded:
"Lisa brings not only years of experience, but a heart for helping others. Thank you for taking time to recognize her and the value State Farm can bring. "
gerald cohen
April 7, 2026
5
out of
5
rating by gerald cohen
"Excellent experience. Answer all questions and in fact act proactively with my coverage."
We responded:
"Thank you, Gerald. We indeed strive to be proactive and help our valued customers identify potential risks and address them before they occur. We appreciate your 5-star review and will continue to strive to deliver this level of service to you. "
John McCoy
March 23, 2026
5
out of
5
rating by John McCoy
"Cannot recommend Rich Lyon State Farm enough. The whole team is friendly and attentive. Made switching insurance companies seamless and saved me a lot of money. Will absolutely recommend to friends and family."
We responded:
"Friendly, attentive, and very talented professionals. This Team feeds off positive reviews like yours. Thank you for taking time to recognize their 5 star service. "
Patricia Sperry
March 6, 2026
5
out of
5
rating by Patricia Sperry
"Very very helpful"
We responded:
"Very very grateful for your kind review!!!"
Liann Long
March 5, 2026
5
out of
5
rating by Liann Long
"They did my Life insurance and taught me so much during the process. I feel that our next meeting to complete my children's applications will be even more helpful for my financial goals and needs. They always take their time and do what is best for my family. Thank you for the great customer service!!!!"
We responded:
"Thank you, Leann. Taking the time to truly understand our valued customer's needs is indeed what we strive for, and Lisa certainly distinguishes herself in this regard. Thank you for you trust in Lisa, our office and State Farm to protect you family."
Derek Hawkins
March 3, 2026
5
out of
5
rating by Derek Hawkins
"Great person to work with very knowledgeable"
We responded:
"Knowledgeable and caring our hallmarks of our Team. Thank you, Derek for taking time to recognize the efforts. "
Benny Todman
February 20, 2026
5
out of
5
rating by Benny Todman
"Lisa Millisor is amazing, great conversations and customer experience. Would highly recommend!"
We responded:
"Lisa is indeed amazing! She not only brings a wealth of experience in insurance products, but is personable, and able to best match protections with each customer’s individual needs. "
Edward Ortiz
February 13, 2026
5
out of
5
rating by Edward Ortiz
"I was overly surprised at how fast and efficiently this office bound coverage on 3 vehicles. What I thought was going to be a daunting process turned out to be an amazing experience. I will never leave Richard Lyons Insurance - State Farm"
We responded:
"Thank you, Edward. Long term relationships that put you, the customer first is our specialty. "
Amanda Green
February 12, 2026
1
out of
5
rating by Amanda Green
"Trent was so easy to work with and they're saving me a ton of money. Updating my review to a 1 star review after a month I was advised my insurance would be 110 dollars more then I was quoted. They advised me that it was because of a ticket from 2 years ago that I wasn't asked about. I also sent my agent me dl almost 2 weeks ahead of the start of my coverage to check those things and advise me of any pricing updates. Incredibly deciptive business practices, luckily they also didn't call and cancel my other insurance so I was able to reinstate my coverage and request a charge back"
We responded:
"Easy to work with and saving our valued customers money is what we strive for every day. Thank you for recognizing our performance."
Sara Naranjo
January 21, 2026
5
out of
5
rating by Sara Naranjo
"I enjoy dealing with State Farm Rich Lyon in Boone, NC. On my homeowners ins.
Trent Cochran thank you so much for your excellent service, professional & efficient"
We responded:
"Outstanding service is Trent and the entire Team’s goal each day. Thank you, Sara. We are grateful you took time to recognize us with a 5-star review. "
Jayden Discalo
December 18, 2025
5
out of
5
rating by Jayden Discalo
"Easy experience by far the best rate"
We responded:
"Thank you, Jayden. Not only can you expect a great rate, but my Team delivers superior service. We are grateful for your 5-star review. "
John Corneck
November 12, 2025
5
out of
5
rating by John Corneck
"Amazing customer service. Lisa Millisor was wonderful. I'm not even State Farm customer and the accident wasn't my fault but she walked me through the whole process. She made a stressful situation doable. Thank you Lisa for all your help!"
We responded:
"Thank you, John. On a customers best days and worst days, we are here for them. And yes, even when they are not a customer (yet 😃) we still strive to provide excellent service and support. "
Ross Gagnon
November 4, 2025
5
out of
5
rating by Ross Gagnon
"Prompt service and rapid follow through on all concerns."
We responded:
"Thank you, Ross. We have worked very hard to deliver just the type of performance you mention- prompt service and rapid follow through. We try not to be pushy, but rather understand our customers time is valuable. "
Tim M
October 2, 2025
5
out of
5
rating by Tim M
"Overall great experience for Auto & Homeowners Insurance. After filling out an online form to get quotes, Trent with Rich Lyon State Farm in Boone responded quickly. Trent answered all our questions and kept us informed throughout the entire process. We live about 90 miles from Boone but received more communication and better numbers than agencies closer to us. Thanks to Trent and Rich Lyon State Farm."
We responded:
"Thank you, Tim. Whether our customers start their quotes on-line, call or stop in the office, we strive to answer all our customers questions, point out any potential concerns, and also ensure they are getting all the discounts they qualify for. Trent and the Team do a great job and we thank you taking the time to recognize their efforts. "
Matthew Brewer
September 18, 2025
5
out of
5
rating by Matthew Brewer
"I’m purchasing a condo/vacation home in Boone.I contacted Rich Lyon’s State Farm office and dealt with Trent Cochran who was very professional and turned the quote around quickly.I just bound the coverage with State Farm and would recommend that others work with this State Farm office as well."
We responded:
"Professionalism and quick. That is a wonderful combination. Thank you for recognizing Trent’s efforts.
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