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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dalton Mains

November 12, 2024

5  out of  5
rating by Dalton Mains
"Trent is the best Trent on earth. Without him the world would truly be trentless. He knows everything about insurance and with insure you with love <3"
We responded:
""Trentless", that would be tragic! You are right, he is extremely knowledgeable with a heart to help."
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Dustin Adams

November 12, 2024

5  out of  5
rating by Dustin Adams
"I am very appreciative of Brandon Turner and his team at State Farm in Boone, NC. They are professional and welcoming when discussing all aspects of insurance. Extremely satisfied!"
We responded:
"Brandon is top notch when it comes to professionalism and working with customers to find the best value for their situations."
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Jetta Hase

November 12, 2024

5  out of  5
rating by Jetta Hase
"Best agent out there! I will be calling Brandon Turner for any help with future insurance plans. He’s the man"
We responded:
"We are so grateful for your review and in particular recognizing Brandon and all he does for our valued customers."
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Luke Alsborg

November 12, 2024

5  out of  5
rating by Luke Alsborg
"I had a great experience finding insurance that met my needs at this State Farm location. Brandon Turner was very respectful and helpful. He helped me analyze all my options and worked with me to find the best plan. Thank you."
We responded:
"Brandon has been a great addition to the Team. He is committed to working with our valued customer such as yourself to develop a plan that works."
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Tim Turner

November 12, 2024

5  out of  5
rating by Tim Turner
"Quick knowledge response- been with State Farm for life and they never disappoint"
We responded:
"Thank you, Tim. I am blessed with the best team in the business."
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Blake Dockery

November 12, 2024

5  out of  5
rating by Blake Dockery
"I have discussed different facets of insurance with Brandon Turner at Rich Lyon - State Farm a multitude of times and he is very knowledgeable. He has discussed life insurance, and car insurance with me. Super helpful and would 100% recommend!"
We responded:
"Your review and recommendations are truly appreciated. Thank you for taking the time to recognize Brandon and our office."
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Elana Ena Angeni Amaris

October 7, 2024

5  out of  5
rating by Elana Ena Angeni Amaris
"Tropical Storm Helene hit NC hard. I was trapped in my car in the flood. It was a horrible ordeal to go through. Rich and his team were ABSOLUTELY WONDERFUL. They took great care of me and helped me get everything squared away with my car. No hassles, no fuss. Just good people helping when you need them most. You guys are awesome! Thank you for all your help!"
We responded:
"We are so sad to hear of your ordeal, but so grateful you are safe. Property can be replaced but it is our valued customers like you that we are most concerned about. If we can continue to assist in your recovery in any way, please stop by the office. We have a good number of supplies we are providing to the community, have phones, bathroom, internet access and even showers if needed. The High Country is indeed full of good people, like you, and we are here to support them in their greatest times of need."
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Bryan Luukinen

September 24, 2024

5  out of  5
rating by Bryan Luukinen
"Trent was helpful, clear, friendly, had good answers to all of my policy questions, and was diligent in following up with me during a very busy time for me. I would recommend this State Farm agent."
We responded:
"Thank you, Bryan. Trent is a consummate professional and is always focused on what works best for our valued customers, particularly in their busiest times. "
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graham

August 6, 2024

5  out of  5
rating by graham
"Excellent service! Everything was fantastic. Couldn’t ask for more."
We responded:
"Thank you, Graham. Excellent service is what we strive for each day. Your kind 5-star review reinforces that my Team is on the right track."
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LA Bishop

August 2, 2024

5  out of  5
rating by LA Bishop
"Lisa Milisor did my Life insurance and taught me so much during the process. I feel that our next meeting to complete my children's applications will be even more helpful for my financial goals and needs. She always takes her time and does what is best for my family. Thank you for the great customer service!!!!"
We responded:
"Thank you, Leann. Taking the time to truly understand our valued customer's needs is indeed what we strive for, and Lisa certainly distinguishes herself in this regard. Thank you for you trust in Lisa, our office and State Farm to protect you family."
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Joseph Cochran

July 25, 2024

5  out of  5
rating by Joseph Cochran
"Wonderful agency and wonderful staff!"
We responded:
"Thank you so much recognizing the amazing Team here at Rich Lyon State Farm. They always strive to put the customer's needs first. They truly are wonderful!"
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julia

July 19, 2024

5  out of  5
rating by julia
"I've been with State Farm for several years now, and I couldn't be happier with their service. Their customer service is exceptional; every time I've had a question or needed assistance, they've been prompt and helpful. They offer a wide range of insurance products, which makes it easy to bundle and save. The claims process is straightforward and hassle-free, and I always feel like I'm in good hands. I highly recommend State Farm to anyone looking for reliable and comprehensive insurance coverage."
We responded:
"Thank you, Julia! You listed out some of the key advantages to working with my Team and State Farm. We are so grateful for you and your kind words."
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Jenna Tripp

July 10, 2024

5  out of  5
rating by Jenna Tripp
"Great experience here! Very helpful staff."
We responded:
"Thank you, Jenna for your 5-star review. The Team here is the best in the business. "
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Kim Lanner

July 10, 2024

5  out of  5
rating by Kim Lanner
"Thanks to the excellent staff at Rich Lyon State Farm in Boone. Starting with Rich, everyone is so knowledgeable and helpful. Their customer service is excellent, and it’s so nice doing business with people you trust. Highly recommend!"
We responded:
"Thank you for your kind words, Kim. I am truly blessed with a great Team and we strive daily to deliver excellent service in a fun and friendly way while always keeping our customers best interest in mind."
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Dean Hardy

July 1, 2024

5  out of  5
rating by Dean Hardy
"Perfect response time, by Trent. Received a call, text and email to confirm my request was completed within 6 hours of opening. Great service !!"
We responded:
"Thank you Dean! We know our valued customers like you and Erin are busy. We strive to make the insurance process easy to understand and efficient. We are grateful for your 5 star review. "
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Regan Tallett

June 24, 2024

5  out of  5
rating by Regan Tallett
"Love this place! Brooke is a great person to answer the phone and rich was so helpful!"
We responded:
"Thank you Regan. Brooke has indeed been a wonderful addition to the Team. We are both grateful for your 5 star review and kind words. "
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Radin Choopani

June 15, 2024

5  out of  5
rating by Radin Choopani
"Everyone in there was so nice and welcoming! I definitely recommend working with these people."
We responded:
"Thank you for your 5 star review. Nice and welcoming is what we strive for along with unmatched professionalism. "
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Wynn Ireland

June 14, 2024

5  out of  5
rating by Wynn Ireland
"Had the best experience here."
We responded:
"Thank you, Wynn. We strive every day for great customer experiences. It is wonderful to hear we are achieving this lofty goal."
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Wynn Ireland

June 14, 2024

5  out of  5
rating by Wynn Ireland
"I feel so taken care of here! Couldn’t recommend more!"
We responded:
"Taking care of our customers is Job #1."
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Wynn I

June 14, 2024

5  out of  5
rating by Wynn I
"Great place!"
We responded:
"Thank you for your 5-star review. It is truly a great place with great customers and a great Team to serve their needs."
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Gregg H

May 30, 2024

5  out of  5
rating by Gregg H
"Trent is always on top of anything I need"
We responded:
"Thank you, Gregg. Trent is indeed a tremendous resource for you and all of our valued customers at Rich Lyon State Farm. Thank you for taking time to recognize his efforts. "
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Frederick R

April 16, 2024

5  out of  5
rating by Frederick R
"Trent ⭐️ X10 was extremely helpful. He was was really professional. He got back to me in a timely fashion. The State Farm company and his in-depth knowledge of the Insurance industry help me get the best price. If you need help I highly recommend Trent."
We responded:
"Thank you for recognizing Trent and his commitment to providing the best possible value to our customers. He truly is a professional! "
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Misty Mountain

April 11, 2024

5  out of  5
rating by Misty Mountain
"The staff here truly cares about YOU and they go above and beyond to take the time to explain the coverages and what they mean and how you can save money! A+++++++++"
We responded:
"Thank you. We are truly blessed with a dedicated and professional Team. "
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Ginger Warren

March 18, 2024

5  out of  5
rating by Ginger Warren
"Rich Lyon was great in showing me what each part of my insurances meant and how I can save money!! Thank you!"
We responded:
"Thank you, Ginger. We love helping our customers save money and most importantly, making sure there are no gaps in their Insurance needs. We appreciate you taking the time to meet for this very important review."
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Wanda Anderson

January 11, 2024

5  out of  5
rating by Wanda Anderson
"Was a great help!"
We responded:
"We are pleased to know that your insurance needs were met at our Boone office. We hope you can stop by and say hello soon. Thank you, Wanda. "